Terms and Conditions
100cic Platform

By accessing, registering for or using any part of the 100cic platform — including the website, mobile application and related services — you hereby agree to be fully bound by these Terms and Conditions ("Terms").

These Terms constitute a legally binding agreement between you ("Member" or "User") and 100cic ("Platform", "we" or "company"). If you do not agree with any part of these Terms, you are not permitted to use our platform.

These Terms should be read together with our Privacy Policy and Responsible Gambling Policy, all of which form part of the overall agreement between you and 100cic.

Each user is permitted to hold only one account under their legal name. Multiple account registrations by the same individual is a serious violation and may result in the closure of all such accounts along with forfeiture of any balance held within them.

During the registration process, you are required to provide truthful, complete and current information, including:

• Full name as shown on your identity card or MyKad
• Exact date of birth (must be 21 years of age or above)
• An active mobile phone number registered in your own name
• A valid and reachable email address
• A payment method that belongs to you

100cic reserves the right at any time to request members to submit identity verification documents such as a copy of their identity card, proof of address or other additional information for the purpose of complying with Know Your Customer (KYC) procedures and anti-money laundering requirements.

You are solely responsible for keeping your account password confidential. Any activity that occurs under your account will be considered as authorised by you unless you have reported theft or misuse to our support team without delay.

100cic supports a range of payment methods suited to users in Malaysia. All transactions are processed with secure encryption to protect your financial information.

Accepted deposit methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies namely USDT, BTC and ETH.

The conditions relating to deposits are as follows:

• The minimum deposit amount is RM20 per payment method
• Funds will be credited to your account as soon as the transaction is confirmed by the payment provider
• Deposits must be made using a payment method registered in the member's own name — any payment from a third party will not be accepted
• Any processing fees charged by the bank or payment provider are the member's responsibility

Members may request a withdrawal at any time subject to the conditions set out below. All withdrawal requests are processed within 15 minutes to 2 hours after the request is confirmed by the 100cic team.

Withdrawal conditions that must be observed:

• The minimum withdrawal amount is RM100
• Withdrawals will only be processed to the same payment method used for the deposit, to ensure compliance with anti-money laundering procedures
• Any applicable bonus wagering requirements must be met before the withdrawal in question is approved
• Account verification may be required before a first withdrawal request is processed

100cic reserves the right to delay or reject a withdrawal request if there are signs of suspicious activity, a breach of terms, or any compliance requirements that have not yet been met by the member.

100cic offers various types of bonuses to members from time to time. Each bonus is subject to specific terms and conditions that must be read and understood before the bonus is accepted.

The 100cic Welcome Bonus matches your first deposit 100% up to a maximum of RM888. The following calculation examples apply:

• Deposit RM100 → bonus RM100 → account balance RM200 → wagering requirement RM100 × 15 = RM1,500
• Deposit RM1,800 → bonus RM888 → account balance RM2,688 → wagering requirement RM888 × 15 = RM13,320

Bonus abuse — including using multiple accounts to claim the same bonus, or betting strategies considered to be attempts to exploit promotions — will result in bonus cancellation and possible account closure.

All promotions are subject to expiry dates and eligibility limits. 100cic reserves the right to modify or withdraw any promotion at any time without prior notice.

The 100cic platform offers various game categories including online slots, live casino, sports betting, fish shooting and online poker. Each game category has specific rules that all members must follow.

General game principles that apply across the platform:

• Game results that have been finalised by the system are final and cannot be disputed unless there is clear evidence of a technical failure
• Any attempt to manipulate game results through third-party software, bots or other methods is prohibited and may result in legal action
• 100cic reserves the right to void bets or games in the event of a technical error that affects the outcome
• For sports betting, all betting limits and winnings calculation methods are as displayed on the platform at the time the bet is placed

In the event of a technical disruption during a game session, 100cic will investigate and resolve the matter based on valid system records. The decision of the 100cic support team is final in such cases.

100cic expects all members to use the platform in a responsible and ethical manner. The following activities are strictly prohibited on our platform:

• Use of automation software, bots or scripts to play or place bets
• Collusion between players to manipulate games or exploit the platform
• Any form of money laundering or use of funds from illegal sources
• Registering with false information or using another person's identity
• Any threats, insults or discourteous conduct towards support staff
• Sharing an account with family members or any third party

100cic reserves the right, at its sole discretion, to suspend, restrict or close a member's account at any time if:

• The member violates any provision of these Terms
• There is suspicious activity or activity inconsistent with anti-money laundering policy
• The account has been inactive for an extended period with no activity
• The member requests to close their own account
• Required for regulatory compliance or by instruction from a relevant authority

Members who wish to voluntarily close their account may contact the 100cic support team via 24/7 live chat or email. Any legitimate remaining balance will be processed for withdrawal once all checks are completed.

100cic is not responsible for any indirect, incidental or consequential losses suffered by members as a result of using or being unable to use our platform.

Our liability is limited to the actual amount of funds in the member's account at the time of the relevant incident. This includes but is not limited to:

• Losses due to internet service disruptions or connection issues beyond our control
• Damage to a member's device or system arising from use of the platform
• Financial losses resulting from legitimate game or betting outcomes
• Actions or decisions made based on inaccurate information provided by the member themselves

The 100cic platform operates with the intention of providing a fair, transparent and secure service. Should any technical issue materially affect gameplay, we are committed to investigating and resolving the matter as fairly as possible.

100cic takes seriously its responsibility to protect members' personal data. All information collected during registration and use of the platform is used solely for account management, identity verification, transaction processing and service improvement.

Members' personal information will not be sold, rented or shared with third parties without the member's consent, except in the following circumstances:

• When required by law or by instruction from a legitimate authority
• To third-party service providers directly involved in operating the platform, subject to strict confidentiality agreements

For full details on how we collect, use and protect your data, please refer to our separate Privacy Policy.

100cic reserves the right to amend, update or improve these Terms at any time. Changes will take effect when the updated version is published on our website.

For amendments considered material or that significantly affect members' rights, we will endeavour to notify members via the platform or email with reasonable notice before the changes take effect.

If you do not agree with any amendment, you should stop using the platform and contact our support team to close your account.

If you have any questions, concerns or feedback regarding these Terms and Conditions or any aspect of 100cic's services, our team is ready to assist you.

Available support channels:

• 24/7 Live Chat — Available directly on our platform, operating around the clock in Malay and English
• Email — Send your enquiry to [email protected] and our team will reply within a reasonable time

We are committed to handling every enquiry carefully and professionally. For issues related to accounts, payments or games, please include your account number and full details to speed up the review process.