Frequently Asked Questions 100cic for Malaysian Players

If your deposit hasn't been credited after 15 minutes, first check whether the transaction was successful in your e-wallet or banking app. Save proof of payment such as a screenshot or transaction reference number. Then contact the 100cic support team via live chat with that information so the review can be done promptly.

Select the FPX method on the 100cic deposit page, then choose your bank — including Maybank, CIMB, RHB, Public Bank and other supported banks. You will be redirected to your bank's portal to confirm the payment. Once the transaction is confirmed by the bank, the funds will be credited to your 100cic account. Make sure your online banking session is active before you start.

Yes, 100cic accepts deposits in USDT, BTC and ETH. Select the cryptocurrency method in the deposit section, copy the wallet address provided, then send the desired amount from your crypto wallet. Confirmation time depends on the blockchain network, but the minimum deposit remains the same at RM20 equivalent at the current rate.

The minimum deposit at 100cic is RM20 for all available payment methods — including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. There is no difference in minimum amount between methods, so you can choose whichever suits you best.

Yes, 100cic uses an encrypted payment processing system to ensure every transaction via Touch 'n Go eWallet is carried out securely. The platform operates under international licensing and applies strict data protection practices. You do not need to worry about the security of your financial information when using an e-wallet to deposit.

The 100cic support team handles enquiries in Malay and English. You can write in whichever language you are comfortable with. We understand that local players prefer to communicate in Malay, so feel free to write in your native language.

The 100cic live chat operates 24 hours a day, 7 days a week throughout the year — including public holidays and weekends. You can access it directly through the platform without waiting for office hours. This ensures help is always available whenever you need it, whether at 3 a.m. or midday.

Yes, besides live chat you can reach the 100cic support team by email at [email protected]. Email is suitable for enquiries that require detailed explanations or document attachments. Include your account username and a clear description of the issue so our team can assist you more quickly.

Before contacting 100cic support, prepare the following: your account username, the date and time of the incident, the transaction reference number if it relates to a deposit or withdrawal, and a screenshot as proof if available. This information helps the support team process your request faster without needing to ask repeatedly.

Yes, 100cic provides betting markets for the Malaysia Super League and the English Premier League (EPL), as well as other major football leagues from around the world. You can choose from a variety of bet types including Asian handicap, over/under and 1X2 for your favourite matches every week.

Malay odds are expressed in positive or negative form — a positive value shows the profit for every RM1 staked, while a negative value shows the amount that needs to be staked to win RM1. Decimal odds are simpler to calculate: multiply the stake by the odds to get the total return including the original stake. At 100cic, you can choose your preferred odds format.

Yes, the 100cic sports betting section offers live betting in real time. You can follow the progress of a match and make betting decisions based on the current situation — such as a goal just scored or a red card issued. Odds are updated continuously as the match unfolds.

Mix parlay lets you combine several matches in one bet slip to multiply the odds for a higher potential return. All selections must win for the bet to succeed — one wrong result will void the entire slip. At 100cic, mix parlay is available for various sports including local and international football leagues. The potential return is higher compared to a single bet.

Badminton is a favourite sport among Malaysians, so 100cic includes world-level tournaments such as the All England, Thomas Cup and Uber Cup in its betting markets. You can select the match winner, set handicap or total sets played. This gives players who follow local sports beyond football more options to bet on.

Withdrawals at 100cic are typically processed within 15 minutes to 2 hours after your request is approved. This applies to all available withdrawal methods. If more than 2 hours pass without any update, contact customer support with your request reference number for further checking.

Yes, 100cic processes withdrawals every day including Saturday, Sunday and public holidays. The platform runs without interruption, so your withdrawal request does not need to wait for a working day. However, for FPX withdrawals, processing time may vary slightly depending on the banking system used.

If your withdrawal has been pending for more than 2 hours, first check the status in your account transaction history. Make sure your account identity verification is complete as this is sometimes the reason for delays. Then contact 100cic support via live chat, mentioning the transaction ID and the time of the request. The support team will investigate and provide an update.

For the 100cic welcome bonus, the wagering requirement is 15 times the bonus amount. For example, if you receive a bonus of RM100, you need to reach a total wagering amount of RM1,500 before the bonus winnings can be withdrawn. Once this requirement is met, the balance is eligible for withdrawal via the usual methods with a minimum of RM100.

Identity verification at 100cic is a compliance procedure required under international licensing requirements. It is intended to prevent fraud, money laundering and to ensure all players are 21 years of age or above. This process also protects your own account from being accessed by unauthorised parties.

Identity verification is typically requested when an account reaches a certain transaction threshold, before the first large withdrawal is processed, or if the system detects activity that requires additional verification. In some cases, new players may be asked to verify their identity earlier as a standard 100cic security measure.

Documents you submit to 100cic are stored with encryption technology and can only be accessed by authorised staff for verification purposes only. The information is not shared with third parties unless required by law. The 100cic platform complies with strict privacy policies and does not sell or distribute players' personal data.

If your verification is rejected, check the notification received as the reason for rejection is usually stated — for example, the image is unclear, the document has expired or the information does not match. Take a new, clearer photo in adequate lighting. If the issue persists, contact 100cic support via live chat for step-by-step guidance. Make sure the document used is a valid MyKad or passport.